Privacy Policy
& Terms of Service

1. Who We Are

Training With Cap is a personal training and performance coaching business operated by Caneous Mdluli, trading as Training With Cap.

Website: trainingwithcap.co.za

For privacy-related enquiries, you can contact us through the contact details provided on this website.

2. Information We Collect

Depending on how you use the website, we may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Company name and job title
• Number of employees for corporate enquiries
• Training and fitness goals
• Information you provide in enquiry forms
• Preferred training or consultation dates
• Workplace or session location
• Any other information you voluntarily provide to us

We may also collect limited technical information when you visit the website, such as browser type, device information, IP address and website usage information through cookies or similar technologies.

3. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries
• Contact you regarding personal training or online coaching
• Arrange consultations
• Provide information about our services
• Arrange corporate training or fitness sessions
• Communicate regarding bookings and appointments
• Manage our client relationships
• Improve our website and services
• Maintain website security
• Comply with applicable legal obligations

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

4. WhatsApp Communication

Some enquiry forms on this website may provide an option to contact Training With Cap through WhatsApp.

When you choose to communicate through WhatsApp, your information will also be processed by WhatsApp/Meta in accordance with their own privacy terms and policies.

Please avoid sending highly sensitive personal information through WhatsApp unless it is necessary for your enquiry or coaching relationship.

5. Corporate Enquiries

If you submit a corporate enquiry, we may collect information relating to your company, including:

• Company name
• Your name
• Job title
• Contact details
• Approximate number of employees
• Requested services
• Proposed dates
• Location
• Requirements relating to your event or programme

This information is used to respond to your enquiry and prepare or discuss an appropriate corporate training service.

6. Cookies

This website may use cookies and similar technologies to improve functionality, understand website usage and support certain website features.

Cookies may be provided by the website itself or by third-party services used on the website.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Training With Cap may use third-party services to operate the website or provide certain functions, such as:

• Website hosting
• Website analytics
• Appointment scheduling
• Email communication
• WhatsApp communication
• Forms and enquiry management
• Payment processing
• Website security

These third parties may process information in accordance with their own privacy policies and applicable agreements.

We take reasonable steps to use reputable service providers and to protect information shared with them where required.

8. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

You should therefore avoid submitting information through the website that is unnecessary for your enquiry.

9. Sharing of Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Provide requested services
• Use service providers who assist in operating the business
• Process bookings or payments
• Maintain website security
• Comply with legal requirements
• Protect our rights, property or safety

Where appropriate, we seek to ensure that information is handled in accordance with applicable privacy requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To make a privacy-related request, contact Training With Cap using the contact details on this website.

We may need to verify your identity before processing certain requests.

11. Direct Marketing

Where required by applicable law, Training With Cap will obtain appropriate consent before sending direct electronic marketing communications.

You may request that we stop sending marketing communications to you.

Transactional or service-related communications, such as appointment confirmations or responses to enquiries, may still be sent where necessary.

12. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect our legitimate interests.

Retention periods may therefore vary depending on the type of information and the reason it was collected.

13. Children’s Information

This website is not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

15. Use of This Website

By using trainingwithcap.co.za, you agree to use the website lawfully and responsibly.

You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website or its systems
• Interfere with website security or functionality
• Submit false or misleading information
• Copy or misuse website content without permission

16. Coaching Services

Training With Cap provides personal training, performance coaching, online coaching and related fitness services.

The specific services, prices, packages, schedules and conditions applicable to a client will be communicated or agreed upon separately.

Submitting an enquiry through this website does not automatically create a coaching agreement or guarantee availability.

A coaching relationship begins only once the applicable arrangements have been confirmed between Training With Cap and the client.

17. Consultations

A consultation is intended to discuss your goals, circumstances and potential coaching options.

A consultation does not guarantee that you will become a client or that a particular coaching programme will be recommended.

Training With Cap reserves the right to determine whether its services are appropriate for a particular individual.

18. Training and Exercise Disclaimer

Physical exercise involves inherent risks, including the possibility of injury.

Training With Cap provides coaching and exercise guidance but does not replace medical care, diagnosis or treatment from a qualified healthcare professional.

You are responsible for informing your coach of any relevant medical conditions, injuries, physical limitations or other circumstances that may affect your ability to exercise safely.

Where appropriate, you may be asked to obtain medical clearance before participating in certain activities.

You should stop exercising and seek appropriate medical attention if you experience concerning symptoms during exercise.

19. Results

Training outcomes vary between individuals.

Training With Cap does not guarantee specific weight-loss, muscle-gain, strength, performance or other physical results.

Results can depend on factors including consistency, nutrition, sleep, lifestyle, starting condition, training history and individual circumstances.

Any testimonials, photographs or examples presented on the website represent individual experiences and should not be interpreted as a guarantee of similar results.

20. Online Coaching

Online coaching requires the client to follow instructions, communicate appropriately and provide accurate information relevant to their programme.

Training With Cap is not responsible for problems resulting from information that a client knowingly or unknowingly provides inaccurately or incompletely.

Clients are responsible for ensuring that their training environment and equipment are reasonably safe and appropriate for the prescribed activities.

21. Corporate Services

Corporate training services may be subject to separate agreements, quotations, booking terms or invoices.

The final scope of a corporate service may depend on factors including:

• Number of participants
• Location
• Duration
• Equipment requirements
• Date and availability
• Type of session
• Specific company requirements

A corporate enquiry does not constitute a confirmed booking. A booking is confirmed only once the applicable arrangements have been agreed.

22. Payments

Where payment is required for a service, the applicable price and payment terms will be communicated before the service is provided or as otherwise agreed.

Training With Cap reserves the right to suspend or decline services where required payments have not been received in accordance with the agreed terms.

Refunds, cancellations and rescheduling may be subject to the terms applicable to the specific package, booking or service.

23. Cancellations and Rescheduling

Clients are expected to provide reasonable notice when cancelling or requesting to reschedule a session.

Specific cancellation and rescheduling conditions may vary depending on the service or package purchased and will be communicated to the client where applicable.

24. Intellectual Property

Unless otherwise stated, the content on this website, including:

• Text
• Branding
• Logos
• Graphics
• Photographs
• Videos
• Training materials
• Website design
• Original programme materials

belongs to Training With Cap or its respective licensors.

You may not reproduce, distribute, modify, sell or commercially exploit website content without prior written permission.

25. Third-Party Links and Services

This website may contain links to third-party websites or services.

Training With Cap does not control those third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of third-party services is subject to their own terms and policies.

26. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical issues, hosting problems, security measures or circumstances outside our reasonable control.

27. Limitation of Liability

To the extent permitted by applicable law, Training With Cap will not be responsible for losses or damages arising from:

• Use or inability to use the website
• Reliance on general information published on the website
• Third-party websites or services
• Technical interruptions
• Unauthorised access beyond reasonable security measures
• Exercise-related injury arising from circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

28. Indemnity

To the extent permitted by applicable law, you agree to indemnify Training With Cap against claims, losses or expenses arising from your unlawful use of the website, misuse of our content or breach of these Terms.

29. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page and will include an updated “Last Updated” date.

Your continued use of the website after changes are published constitutes use subject to the updated Terms, to the extent permitted by applicable law.

30. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the jurisdiction of the applicable courts of South Africa, subject to any mandatory rights or remedies available under applicable law.